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iPhone Mania: Let’s call a spade a spade, shall we? September 1, 2008

Posted by Vikas Tandon in Marketing, mobile telephony.
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As always, Apple has succeeded in blinding its consumers sufficiently with its coolness to ensure that all its VERY SIGNIFICANT shortcomings are happily glossed over. I mean, I can’t get over how supposed “expert reviews” tend to very conveniently ignore all these issues and give it a thumbs-up.

Lets face it, the iPhone fails – both, as a Phone, as well as a PDA – when compared to some of its less sexy but far more efficient competitors.  Here are some of the features that Apple has happily ignored, when other phones have had them for years – and they’re useful features – not just good-to-have items on the advertising. (Disclaimer: I’m not sure how many of these have been licked in the 3G version, but I’d still fail the iPhone for missing them out in the first place).

  • Can’t forward SMSs. Earlier, could not send SMS to multiple recipients (DUH!!!)
  • Can’t set an MP3 file as a ringtone!
  • Camera is only 2MP – for a gadget that’s sold as a connected multimedia console!!
  • Camera cannot shoot videos – please only buy the videos on iTunes – don’t shoot any of your own!!
  • When sending an SMS, you HAVE to select a recipient first, and only then compose the message, you cannot do vice-versa.
  • Cannot connect to your PC via Bluetooth – what good is 3G if I cannot use my phone as a modem also?
  • Apparently, the browser does not support Javascript well enough (Flash is a problem with all mobile browsers anyway).
  • Bluetooth Stereo Headset Support – so much for the company that revolutionised the way we listen to music!
  • Cannot record audio.
  • No voice dialing.
  • Another user writes about the sound & signal quality

iPhone is barely passable as a phone, with an extremely weak speaker, comparatively poor signal clarity, and radio frequency interference so powerful that when I tried to attach an iPod voice recorder, iPhone would not support it but still suggested that I shut down the wireless features (activate Airplane mode) to reduce interference. I can’t overstate the interference issue. I’m wearing a pair of noise-reducing headphones, and whenever iPhone polls for e-mail or checks in with the cell tower, I pick up the buzzing and chirping familiar to BlackBerry users who set their devices down too close to the bedside radio. But iPhone’s interference can be heard through a tuned-in FM radio from a fair distance away. It is loud. Steve Jobs attributed iPhone’s delay to market to FCC testing. I can understand why.”

And I’m not even getting into issues like the virtual keyboard etc, which people might argue is a matter of getting used to. The iPhone is far from a complete package and does not deliver even features now considered standard for a high-end, smartphone.

This is pretty typical of Apple – to ride on the sex appeal at the cost of practicality and value. They did it with the iPod – preventing replaceable batteries, not allowing WMA files to play, not providing FM/sound recording etc. I’ve already written a fair bit about the Mac in an earlier post.

 

The Red Cloud Research blog puts it well – “Apple products are never designed for practical business use; Apple’s target market is the fans and status freaks that I mentioned before. Apple is always about products that look funky but cost more and provide less functionality that similar products by other companies.”

Here’s another interesting look at Apple’s approach, where David Zeiler writes about how people keep buying Apple products despite obvious shortcomings

I am as much a fan of Apple’s design as the next guy, and am even willing to compromise a bit on function over form, but not when it borders on downright and brazen cheating.

Vodafone Network Woes February 8, 2008

Posted by Vikas Tandon in India, Life, mobile telephony.
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Is there no respite whatsover from the call drops and other network issues mobile subscribers in Mumbai have to endure everyday? We may boast the fastest growing mobile subscriber base in the world, but I can bet we probably have the worst network in the world too.

I have been a Vodafone subscriber since around 1997 (from Max Touch days) and in the last 3-4 years, I don’t think I have made a single call over 2 minutes without the call dropping at least once. This is if you get through in the first place. Often, when making a call, you either get a network busy message, or it takes bloody long to connect.

I have observed that the following are particularly bad blind spots in Mumbai and my calls in this area ALWAYS drop:

  • Marine Drive (particularly near the flyover)
  • Peddar Road (near Villa Theresa school)
  • Tulsi Pipe Road (on both new flyovers)

And this is across different mobile phones (so it isn’t my phone). I had made a complaint to Hutch in 2005 but nothing happened.

Mr. Sarin, forget ringtones, alerts, 1Re calls, or even 3G. Can we PLEASE make a simple voice call like we are used to with good old MTNL since 1970s – without calls dropping?

Switching to a Mac January 20, 2008

Posted by Vikas Tandon in Gadgets & Tech, Life, mobile telephony.
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4 comments

My first ever new year resolution was to start taking Guitar/Singing lessons and commence Yoga. Almost at the end of Jan and I haven’t really made much progress on either. However, fair amount of effort has been put into a completely unplanned (and indulgent) exercise – figuring out how I can switch to a Mac and what kind of potential issues I could face. As some of those who know me would vouch, dealing with these kind of tech and gadget challenges is quite a high for me.

Anyway, to start with, Why switch to a Mac? you might ask. Well, simple answer, sex appeal. God (and wife) knows I need some.

So have spent some time on Google and its results, chewing the brains of mac dealers in Mumbai, experimenting with a borrowed ibook etc. And I have to say, its really not as easy as Apple makes it sound.

My impression so far is while you can pretty much do everything on a Mac that you can on Windows, you can only do so at the basic level. If you are an advanced user, and use some of the less common features and services of Windows and its software, its difficult to let go. Compatability is not that much of an issue, you just have to work harder and may have to opt for workarounds. Some of my key obstacles:

1. I work in an office which runs a Windows  network with Active Directory and the Mac needs to join the domain, access its services, etc. While joining a Windows is no longer an issue, will I be able to access services like firewalls, proxies, play administrator, and manage things like security permissions etc from my client?

2. I use Outlook 2003. While Entourage provides all the basic functionality of Outlook, at first glance it does not seem to be as full featured as Outlook – the address card does not seem to hold as many fields, not sure how easy it is to create a distribution list, manage multiple email accounts and sending mails with chosen account etc.

3. One of the biggest issues is likely to be 3rd party applications – like sync for my Sony Ericsson with Outlook. Again, iSync etc will allow basic syncing of contacts, calendars and mails, how accurate and reliable will the syncing be – will it sync all fields, alarms, categories, notes etc? What about using my phone as a modem via Bluetooth?

4. And then of course there are the little utilities that are available for windows like password managers that sync with my phone – not sure how easily I will get that for a Mac.

All in all, I guess my problem is that I’m just too comfortable with Windows. Its like a marriage – you know there are problems, and the other women really looks appealing, but you’re just too cosy in the current familiarity.

And the final obstacle – for all the praise that Mac gets for being far easier to use than windows, I still haven’t found that one single feature about the Mac yet that makes a really strong argument to support that claim.  But I’m still waiting and haven’t given up yet…

Matrix International Mobile Cards SUCK! July 26, 2007

Posted by Vikas Tandon in India, Life, Marketing, mobile telephony, telecom.
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Word of advice, DO NOT opt for these Matrix (www.matrix.in) international sim cards when travelling. On two occasions, we have been gyped in the billing. They charge you for calls you never made and services you never availed yourself of. And since you have to authorise auto-debit on your CC, by the time you find out its too late. Both me (in 2006) and my wife (2007) have had similar problems. And they are completely unresponsive. There is no one responsible who can take a decision and sort matters out. The ground staff simply doesn’t care.

Google Phone? March 7, 2007

Posted by Vikas Tandon in mobile telephony, telecom.
2 comments

Hardly had I stopped drooling over the Apple iPhone, when what do I hear but the other sex symbol of the Internet, Google, also has plans for a Google Phone. Wow! Most of the gossip around the Google Phone seems to be like an urban legend, even referred to as the “mythical” Google Phone in some posts.

Here are some interesting links for more on the phone:

http://www.engadget.com/2007/01/18/the-google-switch-an-iphone-killer/

http://simeons.wordpress.com/2007/03/04/the-real-google-phone/

For a sanity check on these reports, also visit http://www.google.com/press/pressrel/samsungandgoogle.html

Besides the natural excitement at the prospect of yet another cool gadget, this news also excites me in another way. It further underscores, if at all further underscoring was required, that convergence is already upon us. Think about it – what is a computer hardware company, or for that matter a search engine of dotcom lineage doing building phones? Its like HLL starting to build phones. HLL is a respected company known for quality products, but would you trust them with a phone?

And yet, I’m sure there’s a critical mass of gadget freaks (incl me) who’re quite enthusiastic about this possibility, and would not doubt Google too much in its capabilities to launch a kick-ass phone.

To me this is a big indicator of a shift that has been predicted for a long time. Hardware will cease to become important as it becomes more and more commoditised. The network and, more importantly content will be the real selling point. For example in case of a phone, I’m sure the hardware for making and receiving calls/data is fairly standardised. The reason we are excited about the Google phone (or the iPhone) is we expect the User Interface and the Apps that will be packed in would be great.

Similarly, this development is also about convergence – availability of content, software, apps will be ubiquitous and on demand, anywhere, anytime. Note the speculation that the Google phone will NOT have any storage. All data and content, even apps will be served from the network.

I might be going overboard here, but don’t these toys make life worth living? :-)